Global reach
Local response
Expert guidance

TRUM24

TRUM24 is an incident management service providing immediate, around-the-clock crisis support, led by experienced professionals to guide and assist your team and guests. With a specialised Operations Centre and global network of experts on call, you’re supported every step of the way during an emergency.

TRUM24 crisis solution because every second counts

One emergency helpline available 24/7

Immediate access to medical and security experts

Oversight by licensed medical professionals

Medical and security evacuations
Trauma and emotional support

Repatriation assistance

Support communication 
with stakeholders
Media and reputation management

Incident planning and stakeholder communication

Remote coordination of rescue and medical teams

Ongoing updates and expert advice

Support in over 240 languages
Legal support and guidance
Recovery planning to stabilise operations

TRUM24 emergency
response packages

Elite 
T24/S24Comprehensive 
T24/S24Classic 
T24/S24Urban 
T24/S24
SA Guest CoverSA Guest CoverSA Guest CoverSA Guest Cover
R100k per incidentR75k per incidentR50k per incidentR20k per incident
R1 200 pmR900 pmR600 pm R250 pm
R14 400 paR10 800 paR7 200 paR3 000 pa
R1 800 pmR1 350 pm R900 pm R375 pm
R21 600 paR16 200 paR10 800 paR4 500 pa

TRUM24 has 
proven track record

With more than 150 incidents a month across over 10 African countries, TRUM24 can handle crises in even the most remote environments.

TRUM24 provides cover for both employees and guests who experience acute illness or accidental bodily injury beyond their control while in South Africa.

To qualify, the condition must either be life-threatening or require medical intervention not available locally, necessitating evacuation to the nearest appropriate facility.

In situations where evacuation is not advisable, a medical specialist may be deployed to the scene to assess the condition and liaise with on-site doctors to coordinate further medical evacuation or repatriation if required.

Each case is managed by experienced case managers
through our Global Response Centre, offering 24/7
oversight and access to live interpretation in over
240 languages.

The Operations Centre also engages a global
network of emergency medical, security, and
crisis specialists to ensure the most effective
response possible.

Note: The level of cover depends on the specific 
circumstances and the client’s individual policy terms.

Acute illness refers to a sudden and unexpected decline in health that is:

life-threatening, or

unable to be treated at the location where it occurred

To qualify, the condition must either be life-threatening or require medical intervention not available locally, necessitating evacuation to the nearest appropriate facility.

In situations where evacuation is not advisable, a medical specialist may be deployed to the scene to assess the condition and liaise with on-site doctors to coordinate further medical evacuation or repatriation if required.

Each case is managed by experienced case managers
through our Global Response Centre, offering 24/7
oversight and access to live interpretation in over
240 languages.

The Operations Centre also engages a global
network of emergency medical, security, and
crisis specialists to ensure the most effective
response possible.

Note: The level of cover depends on the specific 
circumstances and the client’s individual policy terms.

To qualify, the condition must either be life-threatening or require medical intervention not available locally, necessitating evacuation to the nearest appropriate facility.

In situations where evacuation is not advisable, a medical specialist may be deployed to the scene to assess the condition and liaise with on-site doctors to coordinate further medical evacuation or repatriation if required.

Each case is managed by experienced case managers
through our Global Response Centre, offering 24/7
oversight and access to live interpretation in over
240 languages.

The Operations Centre also engages a global
network of emergency medical, security, and
crisis specialists to ensure the most effective
response possible.

Note: The level of cover depends on the specific 
circumstances and the client’s individual policy terms.